JAMS SERVICES & TRAININGS
Achieve your business goals—big or small—with our professional services.
JAMS is more than just software—we’re your ally on the automation journey. We go beyond the software to provide you and your team with comprehensive services and trainings to ensure automation success.
JAMS Professional Services delivers flexible offerings that scale with your business needs. Whether on-site or online, our trainings and services are tailored to your current goals—regardless of your project’s phase. Take advantage of our expert help and resources before and after your purchase to implement your JAMS environment faster, reduce IT risk, and gain helpful advice from experienced product specialists.
JAMS SERVICES
Short on time, need a hand with a project, or aren’t sure how to migrate your users and partners to JAMS? Our product specialists are here to help you get the job done—quickly, efficiently, and exactly the way you envision it.
JAMS RESIDENT ENGINEER
Basic
Up to 40 hours monthly Medium
MediumUniversity
Up to 80 hours monthly Advanced
MediumUniversity
Up to 80 hours monthly Advanced
Advanced
Up to 160 hours monthly
A JAMS Resident Engineer project involves hiring a temporary JAMS automation expert to supplement your company’s existing staff during peak periods or to fill skills gaps. Our consultants work alongside your existing staff to complete your projects, providing additional capacity and expertise.
Unused hours under any plan do not carry over from month to month. Hours must be used monthly according to your chosen plan.
Additional hours above the allotted monthly can be purchased on demand. Operations hours are 8am – 5pm local time in supported regions: US: East, Central, Pacific, and West
JAMS HEALTH CHECK
Per Server
Assessment to evaluate your existing JAMS server for best practices, examine audit and log information for poor performance, document findings, and make recommendations for optimal performance.
JAMS UPGRADES
Small
1 JAMS environment
Up to 5 Agents
Up to 5,000 jobs per day
0 Integration Packs
Medium
2 JAMS environments
Up to 30 Agents
From 5,000 to 10,000 jobs per day
Up to 1 Integration Pack (e.g. JDEdwards, PeopleSoft)
Large
4 JAMS environments
Up to 300 Agents
10,000+ jobs per day
2+ Integration Packs (e.g. JDEdwards, PeopleSoft)
Support for the upgrade of the entire configuration from JAMS v6 to JAMS v7 and generate a fix plan in case issues are encountered after the upgrade.
The sizing of this project is intended to provide guidance only and is not a fixed rule. Actual project size may vary depending on a variety of factors, including but not limited to project scope, complexity, and resource availability. Therefore, the sizing provided should be used as an estimate and is subject to change as the project progresses.
EXPERT SERVICES
Basic
Up to 4 hours monthly
Standard
Up to 10 hours monthly
Enterprise
Up to 24 hours monthly
JAMS Expert Services provides a Fortra automation consultant to partner with your team to provide several services related to the JAMS solution.
Your dedicated expert will be familiar with your environment and offer advice, mentoring and training, and guidance for upgrades, migration, performance, and solution optimizations. They’ll also be able to assist in onboarding new JAMS users and provide analysis of your job history to look for patterns to identify improvements or add efficiency.
Additional hours above the allotted monthly can be purchased on demand.
JAMS QUICKSTART SERVICES
JAMS QuickStart Services provides customers with a detailed statement of work (SOW) that outlines the objectives and scope for their JAMS installation: How it Works, Deliverables, and Scope of Services.
JAMS MIGRATION SERVICES
Migration Packages
Our engineers will help you capitalize on the work your organization put into legacy schedulers or native scheduling tools—like Windows Task Scheduler, SQL Server Agent, Cron, and more—and streamline your conversion process so that you can migrate jobs to JAMS quickly.
