JAMS Incident Management
Incident management software that never misses a page
When something breaks, JAMS Incident Management makes sure the right person picks up. Alerts escalate through voice, SMS, push, email, Microsoft Teams, and Slack until someone acknowledges. It works with any team and any stack, and it starts at a flat monthly price, not a per-user seat count. Built for the teams that can’t afford a missed page.
Free for 14 days. No credit card required.
Watch the demo
Live demo, no signup
Try a Sample Call
Enter your phone number and hear JAMS Incident Management page you, live, the way it pages a real on-call engineer during an incident.
US, UK, and Australian numbers. Standard call rates may apply.
Any stack, any team
Fully standalone, with a built-in bonus for JAMS Scheduler teams
You don’t need JAMS Scheduler to use JAMS Incident Management. Alerts come in from monitoring tools, email, webhooks, or the API, and the product handles paging and escalation on its own. If you do run JAMS Scheduler, there’s a built-in bonus: job failures can open incidents automatically, so a failed job becomes a ringing phone with no swivel chair in between.
From first alert to acknowledged
Results appear here
Alerting and escalation shouldn’t depend on someone watching a screen
Monitoring tools are good at detecting failures and bad at waking the right human. Email alerts get buried, and group chats scroll past.
A missed page at 2 a.m. becomes an outage measured in hours.
Incident management software exists to close that gap: it turns a raw alert into a phone that rings, an escalation that climbs, and an acknowledgment you can see.
Beyond job failures
It watches JAMS itself, not just your jobs
Most monitoring assumes the monitoring tool stays up. JAMS Incident Management checks the health of JAMS’s own Windows services—JAMS Executor, JAMS Scheduler, and JAMS Server—directly on the host through a lightweight connector agent. That means the health check still works even if the JAMS REST API itself goes down, since it doesn’t depend on the thing it’s watching to also report on itself. New services are discovered automatically when JAMS is upgraded, but stay unchecked until you turn them on, so an upgrade can’t quietly start paging you at 3 a.m.
Opsgenie shuts down April 5, 2027
Bring your on-call schedules across, not just a snapshot of who was on call
The import reads your schedules—including time zones, rotation lengths, handoff times, coverage windows, rotation order, and overrides—and rebuilds that same rotation logic in JAMS, rather than flattening it into a static list of names. Nothing is created in your account until you’ve reviewed a report and confirmed it. Escalation policies aren’t guessed at, and a live schedule nested inside another isn’t collapsed into a fixed list—both are decisions this leaves to you rather than assuming. Everyone imported becomes a user with calls and email active right away. SMS stays off until each person opts in the first time they sign in, a consent requirement, not an oversight.
Every channel your team actually answers
Voice
SMS
Push
Microsoft Teams
Slack
Voice and SMS use phone numbers in the US, UK, and Australia today. Email, push, Microsoft Teams, and Slack work anywhere. Two-way integrations with Azure Monitor, ServiceNow, and Zendesk sync acknowledge and resolve actions back to the source system.
Frequently asked questions
Do I need JAMS Scheduler to use this?
What happens if I hit my monthly notification limit?
What counts as one notification?
Which countries do you support?
How does the free trial work, and what happens when it ends?
How is my data protected?
How much does JAMS Incident Management cost?
Put an end to the missed page
Free for 14 days. No credit card required. Cancel anytime.
