PagerDuty migration
Replace PagerDuty in Days, not Weeks or Months
14 days, every feature, no credit card. Nothing is deleted when it ends.
HOW IT WORKS
Five steps. Not weeks of rebuilding.
Nothing is created until you’ve reviewed a full report. Here’s the order it actually happens in.
Add a read-only REST API key from PagerDuty. It's used for one check, then discarded, so nothing of yours sits in our database.
Simple per-seat pricing, published up front
JAMS Incident Management charges per user too — Free for up to 5 users, Starter at $6/user/month billed annually, Professional at $16, Enterprise custom. SSO, premium integrations, the AI Helper, and audit trail are included at the Professional tier, not separate purchases you negotiate after the fact.
- 5 SMS per user/month · no voice calls
- 1 flow · 1 on-call schedule
- Unlimited email, push, Teams & Slack alerts
- No SSO
- No premium integrations, AI Helper, or audit trail
No card required. Upgrade when you outgrow it.
- 50 SMS + 10 voice calls per user/month
- Unlimited flows & on-call schedules
- Unlimited email, push, Teams & Slack alerts
- SSO available as an add-on
- No premium integrations, AI Helper, or audit trail
Add SSO, extra SMS or extra voice calls as add-ons.
- 100 SMS + 20 voice calls per user/month
- Unlimited flows & on-call schedules
- Unlimited email, push, Teams & Slack alerts
- Includes SSO
- Includes premium integrations, AI Helper & audit trail
Everything in Starter, plus SSO, premium integrations, AI Helper, and audit trail.
- Customized packaging and pricing for large, enterprise teams
Tailored to your team's needs.
Alerting, escalation, and on-call in one place
JAMS Incident Management routes alerts to the person who can fix the problem, escalates when nobody answers, and keeps the on-call schedule that decides who that is. Alerting and escalation shouldn’t depend on someone watching a screen.
Six channels
Voice, SMS, push, email, Microsoft Teams, and Slack. Voice and SMS cover the United States, the United Kingdom, and Australia today. Contact us for other regions. Every other channel works anywhere.
Policy-driven escalation
Set who gets paged, on which channel, and how long the system waits before it moves to the next person.
Two-way integrations
Datadog, Azure Monitor, ServiceNow, and Zendesk. Acknowledge or resolve in JAMS Incident Management and the source system updates too. Email over IMAP works as an alert source.
Single sign-on
OIDC, with setup guides for Microsoft Entra ID, Okta, Google Workspace, and Auth0.
Hosted on Microsoft Azure
TLS in transit, stored provider credentials encrypted at rest, tenant isolation, and audit logging.
Job failures open incidents
Teams running JAMS Scheduler can have a failed job open an incident automatically.
Hear what a real page sounds like
Watch an alert route, escalate, and land as a phone call.
Prove it pages the right person before you switch
You don’t have to choose between testing properly and keeping PagerDuty running. Point a copy of your alerts at JAMS Incident Management, rebuild one escalation policy, and let both tools page for a week.
1
Start the trial. Every feature is unlocked for 14 days, with 50 SMS and 10 voice calls, and you can invite the whole rotation.
2
Rebuild your highest-severity escalation policy and on-call schedule. Count only the people who actually need to receive and act on a page — that’s the seat count that determines your real cost, the same way it should have determined your PagerDuty one.
3
Connect the source that matters most, whether that’s Datadog, Azure Monitor, ServiceNow, Zendesk, a webhook, or email.
4
On day 14, nothing is deleted. Pick a plan, or stay on Free if your team is five people or fewer.
Frequently asked questions
How is PagerDuty priced?
Per user. Free covers up to 5 users. Professional is $21/user/month billed annually ($25 month-to-month). Business is $41/user/month billed annually ($49 month-to-month). Enterprise (Digital Operations) is custom.
How is JAMS Incident Management priced?
Per user. Free covers up to five users. Starter is $6/user/month billed annually for up to 25 users, Professional is $16 for up to 50, and Enterprise is custom. Monthly billing adds $2/user.
What does the free trial include?
14 days, every feature unlocked, 50 SMS, 10 voice calls, no credit card. Nothing is deleted when it ends — choose a plan, or stay on Free if your team is five people or fewer.
Do I need JAMS Scheduler to use this?
No. JAMS Incident Management is a standalone product. If you do run JAMS Scheduler, a failed job can open an incident automatically.
Which regions get voice and SMS?
The United States, the United Kingdom, and Australia today. Contact us to get another country added today. We can typically add support for other countries within a day or two depending on local regulations.
Start before your next renewal lands
Test JAMS Incident Management against your real alerts while PagerDuty is still running. Fourteen days, every feature, no credit card.
